Contact the booking desk
Contact our Melbourne Airport parking desk
Use this page for booking questions, changes, or feedback about Melbourne Airport parking. Have your reference number handy if your enquiry relates to a reservation.
Questions about airport parking? Talk to the desk that handles bookings.
This site helps travellers compare parking options at Melbourne Airport and reserve a space in advance. If you need to change dates, fix a vehicle plate, or check what is included in parking Melbourne Airport listings, contact us by phone or through the form below.
We answer by phone during business hours and through the online form at any time. For anything time-sensitive on the morning of your flight, call rather than write.
Have your booking reference, travel dates, and vehicle registration ready. It shortens every call and every reply.
Compare parking options
Call or visit
Phone
Call +61 3 9297 1600 during business hours. This is the fastest route for anything time-sensitive, such as a change on the morning of your flight.
Have your booking reference and vehicle registration ready before you dial. If you are calling about arrival or exit trouble at the lot, tell us the lot name and the lane you are in so we can direct you without delay.
Call the booking deskIn person
Our desk is at Level 2, Terminal 2, Departure Drive, Melbourne Airport VIC 3045. If you are at the airport and need to sort a booking, stop by during opening hours.
Outside those hours, use the phone line or the form below. We are open daily, 24 hours for online enquiries, with in-person help during business hours.
Online form
Send your question through the form and include your reference number if you have one. Describe the issue briefly: dates, lot, and what you need changed.
We reply to the email address you provide, so check it is correct. We aim to reply within one business day.
- Booking changes and date shiftsForm
- Receipts and reference lookupsForm
- Feedback on a listed lotForm
Phone
+61 3 9297 1600
Desk
Terminal 2, Level 2
Hours
Open daily, 24 hours
Reply time
One business day
Before you contact us
Many questions about airport parking are answered on the other pages: parking options, pre-booking steps, and terminal information. Checking those first can save a day's wait, especially for rate and transfer queries.
If your question is not covered, the desk is the place to ask. These are the pages visitors check first.
What we cannot help with
We do not handle lost property, parking infringements, or traffic incidents in the car parks. Those sit with the lot operator or the relevant authority.
We can point you to the right contact if you are unsure who to approach. Tell us where and when it happened and we will direct you to the team that holds the record.
Complaints and feedback
If a listed lot did not meet expectations, tell us with the details. We use feedback to decide which products to keep on the site.
For formal complaints, include your reference and the date of travel so we can look into it. Photos of signage or bay markings help when the issue is about finding the right entry.
What should a complaint include?
Your booking reference, date of travel, lot name, and a short account of what happened. If shuttle timing or signage was the problem, note the time and direction you were travelling.
Where do I report lost property?
Lost items are held by the car park operator, not by this booking desk. Contact the lot directly with the bay area, date, and a description. We can help you identify which operator to call.
What about fines or incidents?
Infringements and traffic incidents sit with the relevant authority or the lot operator. We cannot overturn a notice, but we will point you to the right review process when you write in.
Ready when you are
Still weighing parking Melbourne Airport options? Start with the lots.
Compare covered and outdoor airport parking by terminal, walk time, and shuttle link, then pre-book online. If anything is unclear, the desk answers within one business day.
